Privacy Policy

1. Information We Collect

We collect personal information you provide, such as your name, email, phone number, and payment details, when you place orders, join our Rewards program, or submit forms (e.g., contact or job applications). We also collect usage data, like browsing behavior on our website, to improve your experience. For in-store visits, we may collect information related to transactions or CCTV footage for security purposes.

2. How We Use Your Information

Your data helps us process orders, manage Rewards accounts, respond to inquiries, and improve our services. We may use your email or phone number to send promotional offers, order updates, or Rewards notifications, but only with your consent. Data is also used to comply with legal obligations and ensure a safe environment at our Norwood location.

3. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers (e.g., payment processors or delivery partners) to fulfill orders or provide services. These partners are bound by strict confidentiality agreements. We may also disclose information if required by law or to protect our rights.

4. Data Security

We use industry-standard security measures, such as encryption and secure servers, to protect your data. However, no system is completely secure, and we encourage you to use strong passwords and avoid sharing sensitive information. Contact us immediately at [email protected] if you suspect a data breach.

5. Your Rights

You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time. To exercise these rights, contact us at [email protected]. We will respond within 30 days, in accordance with Australian privacy laws.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies are required for website functionality, while optional cookies support analytics and marketing.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we’ll notify you via email or our website if significant changes occur. Please review this policy periodically to stay informed.

8. Contact Us

For questions or concerns about this Privacy Policy, reach out to us at [email protected], +61 8 7221 3456, or visit us at 237 The Parade, Norwood SA 5067, Australia.